Return

Changed Your Mind?

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No worries! You have 30 days from the date of purchase to return the item for a refund (excluding the original shipping cost). We do not offer exchanges. Please ensure the returned product is:

 

-unused,

-undamaged,

-all original packaging & stuffing in the bag,

-all straps included.

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Please complete and submit the form on the left. After submission, you will receive an email with a return form (to be placed inside the box)  and a link to generate your return label  (to be attached to the outside of the box).

 

Customers are responsible for return shipping costs. Refund will be issued minus £3.50 postage.

 

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 Faulty Items 

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We check all our products for quality before dispatch. However, if you receive an item that is not in perfect condition or was damaged in shipping, please contact us with photos of the issue by emailing customerservice@monttedijinne.co.uk.

 

If a product develops a fault within 12 months of purchase, we will offer a repair where possible or a replacement at our discretion. Please note that this does not cover general wear and tear, and where an item can easily be repaired, this will be our first course of action. Outside this timeframe, we are unable to offer a replacement.